Our Commitment: Quality, Returns, and Warranty

100% Craftsmanship Guarantee: If your handcrafted memorial jewelry arrives damaged, defective, or if there is an error made by our artisan in the agreed-upon design (e.g., incorrect color or setting type), we will repair or remake the piece free of charge

1. What to do: Please contact us immediately upon receipt at [Your Email] with photos of the defect so we can quickly arrange a return and priority repair.

2. Customization is Final: All items incorporating cremains, hair, or personal mementos are non-returnable and non-refundable. The sale is final once the custom crafting process has begun.

3. Color/Aesthetic Variation: Since each memorial stone is handcrafted (fused glass, etc.), natural variations in color, swirl pattern, and texture are expected and do not qualify as defects.

4. Customer Sizing Errors: We cannot offer refunds for items ordered with incorrect sizing. We guarantee sizing accuracy based on the order.

5. One Year Limited Warranty: We offer a warranty covering the integrity of the setting (e.g., the bezel securing the stone) and metal components against manufacturing failure under normal wear. This does not cover lost items, accidental damage, or natural wear and tear.

6. Repair Services: After the warranty period, we offer repair services for our ashes jewelry at a reasonable fee. Please contact us for a repair quote.

7. Gift Cards are Non-Refundable: All Memorial Jewelry Gift Cards are final sale and cannot be exchanged for cash. They hold no expiration date.