Memorial Jewelry Support

1. Questions About Ordering and Products

• Q: What is cremation jewelry?

  • A: Cremation jewelry, also known as ashes jewelry or a keepsake pendant, is a piece of jewelry with a tiny portion of cremation ashes, a lock of hair, dried flowers, or earth.

• Q: Do you offer jewelry for both people and pets?

  • A: Yes, Over the Rainbow Memorials provides beautiful, high-quality memorial jewelry to honor the loss of both loved ones (family/friends) and cherished pets.

• Q: Can I customize my order?

  • A: Absolutely. We specialize in personalized memorial jewelry, including custom colors, and unique designs.

• Q: What materials are your pieces made from?

  • A: We offer a range of materials, including sterling silver, leather and 14k gold to ensure your remembrance jewelry lasts for generations.

2. Questions About The Process

• Q: How much material do you need?

  • A: We require a very small amount—approximately a 1/2 teaspoon of ashes (or a small amount of fur/hair) per item.

• Q: Is it safe to send my loved one's ashes or fur in the mail?

  • A: Yes. Put the material in a zip lock bag and send it in a padded envelope or small box and sent to our PO Box in Whitefish, MT.

• Q: Do you return unused materials?

  • A: Yes, all unused cremains or materials are respectfully returned to you with the finished keepsake jewelry.

• Q: How long does the process take?

  • A: Once we receive your materials, the creating process typically takes 4–6 weeks for completion before shipping.

3. Questions About Care

• Q: How do I care for my cremation jewelry?

  • A: To maintain the beauty of your ashes necklace or urn ring, we recommend avoiding harsh chemicals. For glass and metal care, use a soft, non-abrasive cloth.

• Q: Are the pieces waterproof?

  • A: While our glass pieces are sealed securely and encase the material, we recommend removing all memorial jewelry before swimming or bathing to ensure the integrity of the jewelry and the metal or leather finish.